Houssem Sabbegh

Great support

fyndiq.se · Nov 2026

I would like to take a moment to appreciate one of the best customer support experiences I have ever had. What truly stood out was the incredible level of ownership, dedication, and genuine willingness to help demonstrated by the support agent - Houssem Sabbegh. At no point did it feel like he was simply handling a customer’s issue as part of his job. Instead, he approached the problem as if it were his own, taking complete responsibility and showing a sincere commitment to getting it resolved. He patiently stayed on the call with us for nearly two hours, thoroughly investigating the issue, exploring possible solutions, and ensuring that every concern was addressed. Not once did he seem rushed, frustrated, or eager to close the conversation. His sole focus was on making sure that the issue was completely resolved and that we were satisfied with the outcome. This level of patience, accountability, professionalism, and customer-centric attitude is extremely rare and deserves special recognition. It is one thing to provide technical assistance, but it is something entirely different to genuinely care about a customer’s problem and remain committed until it is resolved. What impressed me the most was that he never treated our issue as just another support ticket. He made us feel that resolving our problem was just as important to him as it was to us. That kind of ownership and empathy makes an enormous difference in the overall customer experience. I have interacted with many customer support teams over the years, but this experience genuinely stands out as one of the absolute best. If every customer support professional demonstrated even a fraction of this level of dedication and ownership, customer service experiences would be significantly better everywhere. I sincerely appreciate his efforts and would strongly recommend that his exceptional work be acknowledged and recognized by the team. He is a fantastic example of what outstanding customer support should look like. A huge thank you for going above and beyond. Your dedication, patience, and commitment truly made a difference, and your efforts did not go unnoticed!

gohighlevel.com · Nov 2026

Houssem was fast and knowledgeable. He presented options and recommendations, and most importantly we resolved the incident in a timely manner. Couldn't have asked for a better response! Thank you Houssem!

rivaengine.com · Oct 2026

Hannes provided me with some back ground information, this was helpful.

camunda.com · Oct 2026

Impeccable support

skimlinks.com · Oct 2026

The help that I was receiving had resources from documentation in order to backed it up, it came in the form of step by step, it was broken down to steps in order to avoid misleading.

workable.com · Sep 2026

thanks for keeping the world a better place

harri.com · Sep 2026

quick help, and good support from houssem

momox.de · Sep 2026

We value the in-depth investigation, however I the pace of investigation was not as fast as I would expect for something that is causing us recurring production incidents; In the meantime, we conducted our own investigation and based on telemetry data available to us and additional tests in lower environments, we were able to arrive at similar conclusions by the end of last week already. That said, quality of support is good, but DoIt / GCP support would be more valuable to us if the feedback loop was faster - then it could have sped up our investigation.

flyrlabs.com · Sep 2026

Was patient, clearly explained the different CUD options relevant to us. Showed knowledge and was honest when he didn't know the answer

nexite.io · Sep 2026

The google meet call format was great to get this resolved. Houssem really focussed on seeing it through end-to-end and trying everything. He was honest and helpful. Ultimately we found a workaround to our cloud sql instance being stuck and not allowing any configuration changes, something that usually requires proper paid (at least $1k for us) google support. The fix was to switch the instance to be single-zone, do the config change and then switch it back to high availability.

depict.ai · Jun 2026

I wanted to give a huge shoutout to Houssem. Having worked on several tickets with Doit over the years, I found this latest experience to be on another level entirely. While our past interactions have been good, Houssem’s work etiquette and genuine care for the customer really stood out. He managed to make the process feel seamless and professional, even while we were dealing with a major issue.

humansecurity.com · May 2026

Very helpful debugging with limited access. Also gave tips and suggestions that weren't necessary to provide but super useful!

glean.com · May 2026

Houssem was incredibly patient, professional, and efficient in helping us with a well-structured meeting. He truly deserves a 10/10 rating. Thank you for your support.

momox.de · Apr 2026

I want to acknowledge and thank Houssem for their excellent work in resolving the IAM authentication issue. They demonstrated strong technical expertise and a clear understanding of the system, quickly diagnosing the root cause and providing an effective solution.

rocketlawyer.com · Mar 2026

Helped assess what the issue could be on our side and rule it out as a problem affecting the service.

inetum.com · Mar 2026

Houssem gave us excellent support. He made sure to understand every little detail about our case and was very patient and gave me all the time I needed so I can ask every question I had. I appreciate his help!

trigovision.com · Mar 2026

Great tips, thank you !

myli.io · Feb 2026

Houssem provided excellent cost optimization recommendations for our GCP platform. His analysis of BigQuery usage and reservation options was data-driven, practical, and clearly articulated. He helped us better understand trade-offs and identify sustainable ways to reduce spend without impacting performance. Appreciate the structured approach and strong collaboration. — Owais

forto.com · Feb 2026

Very helpful engineer. Made a lot of great points. 5 stars all round

itg.co.uk · Jan 2026

clear and concise answer for a very specific question

homewizard.com · Jan 2026

Fast response, professional attitude, knowledgeable support staff. Appreciate the help, very satisfied.

block.xyz · Dec 2025

The DoIt team was able to remove a Google Meets feature that had a lot of glitches by looping in various teams and doing their own testing.

hashtagpaid.com · Dec 2025

even though we didn't need the help. Houssem sent a message over slack to make sure we're ok and noticed that he replied the ticket.

legitsecurity.com · Nov 2025